We have developed a suite of managed services that allow our clients to achieve cost savings and reduce end-user downtime. Our Desktop Management services address the concerns of end-users and keep them productive. Our services include proactive emergency repair/exchange services, standardized desktop & dispatch support and services to manage the process of change within the organization.
Depot Operations
Our Depot Operations offering services provides resolution to end-user downtime by providing users with fast and reliable intelligent triage, repair, and replacement services. We leverage a comprehensive incident management system, convenient parts logistics, and warranty processing capabilities to deliver consistent, high quality repair/exchange services nationwide.
Deskside Support & National Dispatch
Our Deskside Support is the answer for all of the unscheduled service events generated by an ever-changing, complex technology environment. Utilizing certified technical professionals, either dedicated on-site or from our National Dispatch team, Ære Technology manages all requests from problem diagnosis to resolution. Service is available coast-to-coast and around the clock, to the contracted service level that best suits your organization’s needs.
Install, Move, Add, Change/Disposal (IMAC/D)
Our IMAC/D service can manage and perform all scheduled service events that a complex computing environment demands. Whether our clients have individual installations, upgrades, and relocations, or a large enterprise-wide migration project, they can depend on us.
