Our Service Desk solutions (Help Desk that is also responsible for dispatching and coordinating deskside support), both on and off-site, utilize “people, processes and technology” to deliver flexible, comprehensive support for a client’s organization. Our integrated solution uses a single point of contact model, leveraging our outsourcing best practice methodology in combination with industry leading tools and dedicated (when on-site), certified professionals to provide a high resolution call ownership model that delivers intelligent support to your end-users. We offer a full range of help desk support options through a national shared model as well as the ability to implement or integrate a help desk support solution at a client’s location.
Service Desk Review (SDR)
Given the relationship between the help desk and other IT enterprise support functions, the traditional help desk model must migrate to the integrated service desk model to keep the enterprise productive and competitive. A well-planned implementation is key, and the first step in this transformation for our customers is a Service Desk Review from Ære Technology Group. This comprehensive review of the people, processes and technologies within the service desk environment outlines and defines the links between separate support functions. It also provides the roadmap for the transition to an integrated service desk, resulting in higher-quality, and more cost-effective service that is aligned to your business objectives.